What is Ramsdell Pediatrics?

Ramsdell Pediatrics is a membership model for personalized pediatric care. At Ramsdell Pediatrics, our office takes care of fewer patients than a traditional pediatric practice. This style of practice was created in response to the many criticisms of the current “assembly line” approach to pediatric care in which physicians are incentivized to see as many patients as possible each day. Our small, private practice offers exclusive benefits such as 24/7 access to the doctor including phone calls, emails, and virtual office visits. Our model allows us to spend as long as is needed with each patient during visits while minimizing wait times and delivering the highest level of individualized care for your children.

For whom is this type of practice most appropriate?

Parents who are looking for the peace of mind that comes from greater accessibility, more time, and an enhanced level of pediatric care will benefit from this type of service. Our patients receive the highest quality healthcare and service levels. Parents also have the option for either an “In-Office” or “Home Visit” package depending on what best suits each family’s needs.

What is included with my child’s membership to Ramsdell Pediatrics?

You will have same day or next day extended, unrushed appointments and 24/7 direct access to speak with Dr. Ramsdell via phone, email, or live video conference (via your computer or mobile device) for urgent questions or concerns. Dr. Ramsdell will personally and promptly return all urgent telephone calls, coordinate referrals to specialists and hospitals, efficiently complete required school and sports participation forms, and authorizations for refill requests. Travel medication, urgent care for visiting pediatric family members, after hours urgent care (if determined to be necessary) and limited emergency care, as well as an initial in-home newborn evaluation after discharge will also be provided. House calls (as part of Home Visit Package) are available.

Can I really reach the doctor 24/7?

Parents can call an after-hours number which rings directly to Dr. Ramsdell. There is no answering service. Our Members find this very reassuring to know that when their child is ill, they can speak directly with the doctor who knows them best.

Can I communicate with the doctor via email or text?

Yes, you can communicate with Dr. Ramsdell via email and text message. When appropriate, photos or video can be sent by email to assist in diagnosis. Certain guidelines apply which will be discussed when you sign up for membership.

What if my child needs to go to the emergency room or hospital?

In the event your child needs to be hospitalized, Dr. Ramsdell will serve as a consulting medical liaison during your child’s hospitalization and discuss each medical problem, medication, and test result with the hospitalist providing in-patient care.

What do I do when my child needs to see a specialist?

Dr. Ramsdell is a completely independent physician and is free to select the best specialist for your child’s needs and she consults with a full spectrum of specialists. She is happy to coordinate your appointment for you and will be able to closely monitor your progress while under a specialist’s care.

Can my child have a “virtual” medical visit?

Yes, in many instances, a diagnosis can be supported with photos, video, or live video conference (FaceTime or Skype). This can help families save time and can provide earlier treatment plans and interventions in the hopes of returning your child to health quicker.

What if my child gets sick while we are out of town?

One of the many benefits of having a membership to Ramsdell Pediatrics is that your pediatrician is always only a phone call away. Utilizing a virtual medical visit, Dr. Ramsdell may be able to provide a treatment plan while you are on vacation. This can include calling in a prescription to a local pharmacy should one be required. Should your child require testing or further evaluation, Dr. Ramsdell will help you find a local urgent care or emergency room and will discuss the findings and treatment plan with the physician on-call in that facility.

What if a visiting family member has a child that becomes ill?

We all know that children don’t conveniently become sick close to their medical home and often develop illnesses while traveling. As a courtesy to existing Members of Ramsdell Pediatrics, Dr. Ramsdell will provide urgent care to those visiting little ones if deemed necessary and reviewed on a case-by-case basis. Fee for service will be collected at time of visit and insurance claim documentation will be provided upon request.

What happens if the doctor is on vacation?

In the event that Dr. Ramsdell is on vacation, she will make every effort to be available by phone, email, or virtual visit to discuss any issues or concerns about your child. Dr. Ramsdell will communicate with parents to inform them of pending upcoming vacations or travel. If Dr. Ramsdell is not available, coverage will be provided by a trusted colleague.

What about expectant parents?

We are happy to set up a complimentary tour to discuss your newest family member’s upcoming arrival and care. Once your baby is born, Dr. Ramsdell will provide an in-home newborn evaluation after hospital discharge

My children are usually healthy and we rarely go to the doctor except for their annual school physical. Is a concierge pediatrician necessary?

Absolutely! Ramsdell Pediatrics strives to keep your children healthy by providing a wellness plan which centers around nutrition, exercise, social and emotional well-being, and overall developmental well-being. A membership to Ramsdell Pediatrics gives parents assurance and peace of mind that should a problem arise, we are there for you 24/7.

Does Ramsdell Pediatrics accept insurance?

Ramsdell Pediatrics participates with a number of insurance plans. If we are an out-of-network provider, we will submit insurance claims on your behalf to assist you with obtaining reimbursement from your insurance company. Most patients are reimbursed up to 50-80% of the cost by their insurance company. Please consult a representative from your insurance company for you policy’s details.

Is Ramsdell Pediatrics a substitute for health insurance?

Your memberships at Ramsdell Pediatrics works alongside but does not replace your healthcare insurance. You will still be responsible for all deductibles and co-payments required by insurance. However, a family’s health insurance needs may change once they join the practice. For instance, individuals may financially benefit by converting to a catastrophic health insurance policy, to a health savings account, or to a health reimbursement program.

Can my annual membership fee be paid for with my Health Savings Account?

Possibly, however, we recommend that you consult with your financial advisor and/or benefits manager to determine your policy’s allowances.

Can grandparents or other family members give a gift of Ramsdell Pediatrics membership to my children?

Yes, there is no better gift than the gift of health, peace of mind, and 24/7 access to reach your pediatrician.

How much does a membership to Ramsdell Pediatrics cost?

Please contact us at 919-303-2255 for more information about our pricing.

Is the annual fee tax deductible?

Depending on your family’s tax specifics, the annual membership fee may be deducted from an itemized tax return. Please discuss this with a trusted tax adviser.

What is Ramsdell Pediatrics Vaccine Policy?

Dr. Ramsdell believes that vaccinations protect children from serious illnesses and the respective complications of vaccine-preventable diseases, but does not exclude families from the practice if parents choose an alternative vaccine schedule or choose not to vaccinate their children at all. All efforts will be made to educate families such that they may make informed decisions regarding their child’s healthcare.

Our goal is to administer the vaccines in a safe manner as efficiently as possible. Many parents ask us if they can hold their child during vaccine administration. We recognize that the comfort of a parent’s arms can be helpful during this time and we actually count on a parent’s help to make sure we can administer the vaccines safely. Doctor Ramsdell can offer suggestions to parents on a way to hold their child in their arms or on their laps in a comforting way that offers good visualization of the injection sites.
Children ages 3 years and up often sit in a parent’s lap with a parent holding each hand in order to expose injection sites on the upper arms. Children under the age of 3 years are given vaccines in the lateral thighs. This can be accomplished by a parent holding a child sitting in their lap with hands up and away from the injection site.